committed to Service

ready to file a claim?

Begin by getting prior approval.

Before any repairs are made to your vehicle, please call Mazda Protection Products (MPP) at 866-693-2332.

• Monday - Friday: 7am - 7pm Central Time
• Saturday: 8am - 1pm Central Time

If your vehicle needs repairs and cannot be driven or operated outside our normal business hours, you may proceed with the necessary repairs. You should know that all other terms and conditions of your Vehicle Service Agreement apply. It is your responsibility to contact MPP at 866-693-2332 on the next available business day for claim authorization.

We recommend that you store the MPP phone number in your phone so it's easily accessible when you need it for claim authorization.

THE REPAIR PROCESS

When you request repairs at your dealer or repair facility, simply present your Vehicle Service Agreement. Ensure you save any receipts throughout the process, including any lodging or dining receipts. Please refer to your Agreement to ensure any repairs or expenses are covered.

If you have any expenses you hope to have reimbursed, you will need to mail receipts to:

Mazda Protection Products
PO Box 650478
Dallas, TX 75265

Please allow 30 days for reimbursements.

You should be prepared to pay your deductible (if applicable), plus any charges for repairs or services that are not covered when your covered repairs are completed. Keep a file with your repair orders, copies of any receipts and all other service-related documents in case you need them later.

ready to file a claim?

We understand that experiencing a total vehicle loss or theft can be stressful. To make the claims process easier, we offer a digital self-service option through the TMISVPP Servicing Portal.

A few pieces of information are required for MPP GAP claims:

• Your MPP GAP agreement number
• Your Vehicle Identification Number (VIN)
• Contact information for the dealer that sold you your MPP GAP coverage
• The date your vehicle was damaged or stolen
• Contact information for your physical damage insurer, including your policy number or a police report displaying your VIN

Submit your Claim online:

• Visit the TMISVPP Servicing Portal to submit and track your GAP claim conveniently online.

contact MPP

If you need further assistance or prefer to submit your claim over the phone, please call 866-693-2332 and an MPP agent can provide assistance. MPP agents are available:

• Monday - Friday: 7am - 7pm Central Time
• Saturday: 8am - 1pm Central Time

A total vehicle loss can be stressful. To help reduce the stress, MPP recommends that you keep all the information required together and organized to help make the claim submission process easier.

Visit your Mazda dealer for repairs. Your dealer can submit the repair claims on your behalf. If you have additional questions, please call Mazda Protection Products (MPP) at 866-693-2332 or contact your local Mazda dealer.

Please call Mazda Protection Products (MPP) directly at 855-999-1156 to submit your claim. If you'd prefer, you may also visit your dealership and have them contact MPP on your behalf.